Refund & Warranty Policy

All purchases are final and non-refundable. However, a refund may be granted if the purchase was made by mistake and the account remains unused. Specifically, you are eligible for a refund within 3 days of purchase if you meet all the following conditions:

• You have not registered the email associated with the account.
• You have not opened any loot crates or similar items.
• You have not played any games using the account.
• You have not spent any in-game currency.

To qualify, the account must be in the exact condition as it was delivered.

Account Ban Warranty

If the account becomes permanently banned, SmurfSkins provides a 1-month warranty from the date of purchase — but only under the following conditions:

• The ban must be related to our actions (e.g., leveling process or account resale).
• The warranty does not cover bans resulting from your own behavior such as:
  • In-game toxicity
  • Cheating
  • Griefing
  • Intentional feeding
  • Any other activity that violates the game's terms of service