Order Cancelation Policy

At SmurfSkins, we understand that mistakes or changes of mind can happen after making a purchase. That’s why we offer a clear cancellation policy for orders placed on our website https://smurfskins.lol.

Conditions for Cancelation

You may request the cancellation of your order if all the following conditions are met:

• You have not registered your email or logged into the purchased account.
• You have not opened loot boxes or spent any virtual currency on the account.
• No more than 72 hours have passed since the purchase.
• The account remains in exactly the same condition as when it was delivered.

If all these requirements are met, you may request a cancellation and refund by contacting us at:
[email protected]

Cases in Which Cancelation Is Not Possible

• If the account has been accessed, used, or modified.
• If more than 72 hours have passed since the purchase.
• If the order was placed fraudulently or from a suspicious location.
• If the customer has violated our Terms of Service.

How to Request a Cancelation

To process a cancellation, please email [email protected] including:

• Order number
• Date and time of purchase
• Reason for cancellation

We will respond within a maximum of 48 hours with the resolution.

Exceptions

SmurfSkins reserves the right to approve or deny the cancellation request based on the technical status of the account, misuse, or violation of our Terms.

This cancellation policy is without prejudice to the right of withdrawal in cases where it applies, in accordance with the applicable legislation.